With over 14 years navigating complex IT service environments — from global service desk operations to enterprise Agile transformations — I bring a rare combination of frontline delivery discipline and strategic operational depth.
I've led multi-region support teams, implemented ITIL v4 governance frameworks, and managed large-scale projects where speed, compliance, and customer satisfaction had to coexist.
My approach: understand the business problem first, design the process second, and empower the team to own the outcome — whether that's reducing DSAT scores through targeted coaching, cutting handling time with AI-assisted knowledge bases, or aligning product roadmaps across 10+ concurrent projects.
Based in Fort Kochi, Kerala — working with teams and organisations globally across time zones.
14+ years of expertise distilled into the areas where I consistently deliver the most impact.
I believe the best outcomes happen when people understand the "why" behind every delivery decision. My leadership style builds environments where accountability, clarity, and growth coexist — and where teams don't just meet targets, they own them.
14 years of hands-on expertise across ITSM, project management, cloud, and leadership domains.
Practical, outcome-focused engagements. All assessed on a case-by-case basis to ensure the right fit.
Whether you're looking to explore how I can add value to your organisation, discuss a consulting engagement, seek career guidance, or simply exchange ideas — I'd love to hear from you.